Help center

No, you don’t need an account to shop online with us and you’re welcome to checkout as a guest on our website. Although, we do recommend registering for an online account so you can keep track of your online order history and enjoy the full benefits of our Loyalty programme.

We’ll email you to confirm we’ve received your order and reserve funds. Please note, this doesn’t mean your order is confirmed. We only confirm an order once it’s picked and shipped; this is when we take payment and send you tracking and delivery information by email.

If we’ve been unable to fulfil any part of your order, we’ll release the pending funds for items we haven’t shipped.

If you haven’t received an email after placing an order, please contact Customer Services : service@byfas.com or hotline : +84.905 83 6118

Once you have placed an online order, your order status will show in the ‘Online Order History’ section in your account homepage.

• • Order Status: New = we have received your online order
  • Order Status: Open = we are processing your order and picking your items
  • Order Status: Cancelled – we have been unable to fulfill your order. This is likely to be due to stock inconsistencies or a system glitch. We endeavour to email you when this happens. If you haven’t received an email, or would like more information on why your order was cancelled, please contact Customer Services.
  • Order Status: Completed – we have successfully picked your items and despatched your order. You’ll receive an email confirming your order followed by an email from our courier partner with tracking details.

To add a gift message to your online order, select the ‘Add a gift message to your order’ option during checkout.

If you have chosen to add a personalised gift message, this will be printed on a Byfas note card and enclosed with your order. Prices are not included on the order despatch note.

We have streamlined our packaging, giving you a suits-all option for online deliveries. Therefore, we do not offer a gift wrapping option.

Customer Services are available Monday – Saturday, 10am – 8pm and Sunday, 12pm – 6pm.

Email us by clicking here

• • WhatsApp: +84 905 83 6118 or scroll to the bottom and click on the green icon
  • Phone: +84 905 83 6118
  • Post: Customer Services, Byfas, 40E Ngô Đức Kế Street, District 1, Ho Chi Minh City, Viet Nam, 700000

Our in-store Customer Services team are located on floor 3 and available to support with general enquiries, returns, lost property and click & collect orders.

To contact our Head Office teams such as Buying, Marketing, Press and Facilities, please info@byfas.com. Select the relevant department from the drop-down and submit your request form. You may wish to include a link to your website.

We often receive requests from potential partners, therefore we’ll only contact you if interested in discussing the opportunity further. Please don’t send samples to our postal address.

Please note, we’re unable to share contact details for our Head Office colleagues.

If you would like to contact our Human Resources or Recruitment teams, please send your email to hr@byfas.com to submit a request form.

For employee references, we endeavour to respond within three working days of receiving the request.

Please note, we are unable to share contact details of our head office colleagues.

We are unable to combine orders or add items to an existing online order.
If you would like to purchase additional items and have them delivered with an existing order, you will need to cancel your existing order and place a new order with the additional items included.

If you want to cancel your order, please contact Customer Service as soon as possible and provide your email address and order number. But please note that this case is only accepted within 5 days. If you request a cancellation after 5 days, you will be charged 30% of the order value to compensate for our service operating costs.

If your order hasn’t been shipped, we can request for a gift message to be added so it arrives with your purchase.
However, if your order has been shipped, a gift message can still be arranged but please note that it will arrive separately to your purchase.
Please contact Customer Services and include the gift message you would like added to your order.